Privacy Policy

Effective date: 1 July 2025

This Privacy Policy applies to the MyCare ("Application", "App") developed by META16LABS HEALTHCARE AND ANALYTICS PRIVATE LIMITED. We are committed to protecting your privacy. This document explains how we collect, use, and protect information when you use our App.

Information Collection and Use

The Application may collect information that you provide directly, such as when registering a patient or using app features. This can include:

• Basic personal details entered by you (e.g., name, phone number, address, age, gender, etc.)
• Photographs uploaded by you for profile or records

The Application does not collect or use your device's precise location.

The App may collect non-personal technical information such as your device type, operating system version, and anonymized usage statistics to improve the Application's performance and user experience.

Permissions Used

• INTERNET: For connectivity and communication with our backend servers.
• VIBRATE: For haptic feedback to enhance user experience.
• CAMERA: For capturing photos for profile or patient records, only when you choose to do so.
• READ_EXTERNAL_STORAGE and WRITE_EXTERNAL_STORAGE: To allow you to upload or save images/documents related to your records.

Third-Party Services

The Application may use third-party services (such as Google Play Services) that may collect information used to identify you, in accordance with their own privacy policies. Please see:

• Google Play Services

Data Retention and Security

We retain user-provided data for as long as you use the Application and for a reasonable period thereafter. We take reasonable measures to protect your information from unauthorized access or disclosure.

Children’s Privacy

The Application is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us and we will delete such data.

Opt-Out & Deletion Rights

You can stop all collection of information by uninstalling the Application at any time. If you wish to have your data deleted, please contact us at support@m16labs.com.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify users of any changes by updating this page. Please review this page periodically for changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or to request deletion of your data, please contact us at support@m16labs.com.